Privacy Policy
Last updated: 1 June 2025
Dot and Whisk (“the Company”, “us”, “we”, or “our”) operates the website www.dot-whisk.co.uk. We may update or amend this privacy notice from time to time, so we encourage you to review it periodically.
Dot and Whisk is the data controller for your personal data and operates from:
45 Heol Y Waen, Bradley, Wrexham, LL11 4BP
This privacy notice governs the website Dot and Whisk and outlines our policies regarding the collection, use, and disclosure of personal data when you use our services and your choices regarding that data.
Your privacy is very important to us. We use your data to provide and improve our services. By using the site, you agree to the collection and use of information in accordance with this policy.
Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Data We Collect
While using our site, we may ask you to provide certain personal data that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:
Name
Email: [email protected]
Phone: 07843 624811
Address: 45 Heol Y Waen, Bradley, Wrexham, LL11 4BP
For clients who work with Dot and Whisk, we may also collect additional information to enable us to provide our services effectively, such as:
Order details and preferences
Sensitive or allergy-related information (to ensure product safety)
Business or billing details
Birthdays
We only collect the information necessary to deliver the best possible service and comply with legal and safety obligations.
Information Collected Automatically
Like many websites, we and our service providers (such as Google and Meta/Facebook) use cookies and similar technologies to gather certain information when you interact with our site.
This helps us recognise you, personalise your experience, and improve our marketing. Examples include:
Log & Device Data: Your browser type, IP address, operating system, referring URLs, time zone, and device identifiers.
Cookies: Small data files stored on your device. These may be “session cookies” (deleted when you close your browser) or “persistent cookies” (which remain until you delete them).
You can adjust your cookie settings or opt out of marketing communications at any time (see the “Your Choices” section below).
How We Use Your Information
We may use the data we collect for the following purposes:
To provide our products and services. We use your data to process orders, deliver cakes, and manage your requests.
To improve our services. We analyse trends and feedback to develop new products and enhance your experience.
To communicate with you. We may send updates, offers, or relevant news (you can opt out at any time).
To respond to enquiries. We use your information to provide support or respond to questions.
To meet legal obligations. We retain necessary data for record-keeping and compliance purposes.
Sharing and Disclosure
We do not sell or rent your personal information. We may share your data in the following cases:
With trusted third-party service providers who assist with our operations (e.g. payment processors, IT support, marketing platforms).
These providers are only given access to information required to perform their role and are bound by confidentiality.
Analytics Providers – We use Google Analytics to monitor website traffic and improve user experience.
You can opt out using the Google Analytics Opt-Out Add-On.
For more on Google’s policies, visit Google Privacy Policy.
Advertising Partners – We may use cookies and social media tools (e.g. Meta Ads) to deliver relevant promotions.
You can manage or opt out of personalised advertising through your browser or social media settings.
Payment Processors – We use secure third-party platforms such as Stripe and PayPal to process payments.
Your payment details are handled directly by them under their own privacy policies:
PayPal Privacy Policy
Legal Requirements – We may disclose data if required by law or to protect our legal rights and property.
Links to Other Sites
Our site may contain links to other websites not operated by us. We strongly advise you to review their privacy policies, as we are not responsible for their practices or content.
Data Retention
Dot and Whisk will retain your personal data only as long as necessary for the purposes described in this notice — for example, to fulfil an order, comply with legal obligations, or resolve disputes.
Usage data (e.g. analytics) may be retained for a shorter period, unless needed for security or service improvement.
Your Choices and Rights
You have control over your personal data and may:
Opt out of emails by clicking “unsubscribe” in any marketing communication.
Manage cookies through your browser settings.
Request access to your personal data.
Request correction or deletion of inaccurate or unnecessary information.
Request data portability (to receive your data in a commonly used digital format).
To exercise your rights, please contact [email protected]. We may need to verify your identity before processing your request.
Security
We take appropriate administrative, physical, and technical measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection.
Children’s Privacy
Our services are not directed at children under 16. If you believe a minor has provided us with personal data without consent, please contact us immediately.
Changes to This Policy
We may update this policy periodically. Updates will be posted on this page, and if changes are significant, we will provide additional notice or seek consent if required.
Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact us:
Email: [email protected]
Address: 45 Heol Y Waen, Bradley, Wrexham, LL11 4BP
Cookies Policy
Last updated: 1 May 2025
Dot and Whisk (“us”, “we”, or “our”) uses cookies on www.dot-whisk.co.uk. By using the site, you consent to the use of cookies as described below.
What Are Cookies?
Cookies are small text files placed on your computer or device when you visit a website. They help us recognise your device and improve your browsing experience.
Cookies can be session cookies (deleted when you close your browser) or persistent cookies (stored until deleted).
How We Use Cookies
We use cookies to:
Enable certain functions of our website
Improve functionality and performance
Analyse traffic and usage patterns (via Google Analytics)
Deliver relevant advertising and promotions
We may also use third-party cookies (e.g. Google or Meta) to report statistics or display ads.
Types of Cookies Used
Essential Cookies: Necessary for the basic operation of our website (e.g. shopping cart functionality).
Analytics Cookies: Track user behaviour to help us improve website content and design.
Advertising Cookies: Help deliver relevant ads based on your interests.
Your Cookie Choices
You can manage or delete cookies through your browser settings.
Please note: disabling cookies may affect website functionality.
For more information, visit:
Network Advertising Initiative
Disclaimer
Dot and Whisk may update this policy at any time. Any changes will be reflected on this page.
Last updated: 1 May 2025
For questions about this policy, please contact:
[email protected]
Dot and Whisk, 45 Heol Y Waen, Bradley, Wrexham, LL11 4BP